What if I can't contact my seller?
by sir_snipes_alot

Following the close of an auction eBay recomends that both the buyer and seller contact each other. The recommended period of time to accomplish this is (3) business days - Saturday's, Sunday's, and Holidays do not count as business days. I usually recomend sending an end of auction e-mail as soon after the close of auction as possible, if you do not have a response in 24-48 hours, I recommend sending a second e-mail.

There may be many reasons for being unable to contact your seller - they may be having computer problems, your mail providor and the sellers mail providor may be having difficulty communicating with each other, your seller may not run their business on weekends, etc.

If your initial end of auction e-mail fails to result in contact, I recommend the following steps be followed in the order given, almost always one of these steps will result in contact.

*   Try contacting the seller by using the ‘e-mail this auction to a friend’ link on the auction item page.

You will need to enter the seller's e-mail address, then remove the eBay text in the text box, and enter your message in its place.

*   Next, you should pull the seller's contact information. This will accomplish two things for you, first the seller gets a notice that the information has been requested, and secondly the information will include their phone number. Just the act of requesting this information sometimes is enough to get a quick e-mail from the seller.

*   Once you have the phone number – give the seller a call, there is nothing like a personal phone call to quickly establish contact, resolve e-mail issues, and get the transaction back on course.

*   Don’t be too quick to jump to leaving negative FB for the seller, once you have resorted to that, the transaction is doomed, and you may set yourself up for retaliatory feedback as well. You have a full 90 days (sometimes more) from EOA to record feedback.