Your
bid is a contract - Place a bid only if you're serious
about buying the item. If you are the winning bidder,
you will enter into a legally binding contract to
purchase the item.
Do not bid on the first item you see. Hunt around,
do a little research. Chances are someone else might
have it listed for less or with a lower BIN (Buy It
Now). Know how much you are willing to pay, stick
to it, and think whether you are getting value for
your money. If you DO bid on the first item you see,
keep in mind that retracting a bid because you found
it cheaper elsewhere is against eBay's rules.
Do
not trust the picture, many sellers "recycle
pictures. The picture might only be there to provided
an "example" of what you are bidding on.
Or it might be somebody else's picture which the Seller
has copied. Read the description carefully, if the
seller "sells" you something other than
what was described in the description then they are
in the wrong, but if you just assume that you are
getting what's in the picture then that's your mistake
. Make sure it does not say, "design may vary."
Check for size, color and condition. Look to see if
the description says the item will be "pre-sales"
which means the seller does not have the merchandise
in stock but has 30 days in which to ship to you.
Look for descriptions of flaws, imperfections and/or
damage.
Find
out how much the seller charges for shipping and if
the item will be shipped immediately. If the postage
is not there
then use "Question for Seller" to ask the
Seller, do not assume it will be shipped the most
cost effective way. If you get no reply then find
another auction. Read the terms. Do not assume you
can combine shipping or dictate your own shipping
preferences. I purchased an item for $10 and was charged
$20 for shipping (ouch). Many sellers make more off
the "shipping" and "handling"
charges then the actual product sold. Find out which
forms of payment are accepted and that you qualify
for them. Many sellers do not take checks from buyers
with a low feedback rating. Some sellers will not
take bids from someone with no feedback or minus rating.
Some sellers will not ship Internationally. Get answers
to these questions Before Bidding.
Check
the seller's feedback. Do not buy expensive items
from sellers with excessive negatives or who have
no feedback. Check the feedback for an overall pattern.
Do many of the complaints say the same thing? For
instance, if a seller has a lot of complaints about
the quality of his packaging, you might want to purchase
insurance. Remember, a lot of sellers get retaliation
feedback from deadbeats, so be sure to keep that in
mind and look for patterns.
Don't
bid 5 day's before the auction is going to close.
Watch it, the longer you hold off bidding the lower
the bid price will be. Bid as late as you can as close
to the end of auction and put in your maximum bid.
If you cannot be there at the end, consider using
a Sniping tool its legal and remember the highest
bid does win.
Contact
the seller as soon as possible, within three days
but as near to the End of Auction time as possible
giving them your name and address and preferred payment
method. Use the Bid Number and Description as the
email Subject Title, this will help to separate individual
Bids. Most sellers will contact you, but if they don't
and do not respond to your email, send an email to
them through eBay's "Ask Seller A Question"
feature. DO NOT SEND OFF PAYMENT until the Seller
has established contact with you. You are not in control
of the Auction, the seller is. If you are unsure of
the exact amount due, ask the seller. Once they have
your shipping address they can give you a final total.
Read
the seller's confirmation email and understand it.
Even experienced buyers are guilty of not doing this
one. Do not assume that every confirmation email is
alike as each Seller has a different approach to Selling,
read it. Sellers usually include information that
is necessary for you to complete the transaction.
A lot of times they also ask for some information
from you. Don't just send your payment with PayPal
and ignore the confirmation email.
Buy
insurance. Too many buyers spend $160 on an item,
but won't cough up the extra $3 to insure it. Believe
me, you will kick yourself if something happens. If
you're not sure if you want insurance, ask yourself
this question. "Will I be upset if this item
arrives damaged or doesn't get here at all?"
If your answer is yes, BUY insurance. If the seller
does not offer it, ask for it.
Be
patient. The mail system has slowed down in many areas
since the terrible events of 9/11. If you are sending
payment overseas it may take longer than you expect
to clear customs. If you are paying by check, keep
in mind that it will take longer for your check to
be deposited before the standard ten day clearance
wait can begin. Also, remember that mail is not delivered
on holiday's or weekends. If you are sending payment
via the mail and you are eager to get your item, it
might be worth using the express mail option.
If
you want to know the status of your order ask politely.
Sending treating emails doesn't do you any good. Many
people do not work on weekends, so there's a good
chance that your mail will not be read until Monday
if it was sent Friday. Do not threaten your seller
with negative feedback for slow responses. Waiting
a few days for a response is not uncommon. Remember,
negative feedback will be returned by a more highly
experienced rated Seller who probably has more standing
in the eBay Community.
If
there is a problem, stay calm and friendly. Most sellers
are not brick and mortar stores, but individual people
working from home. They have not been trained to deal
with angry customers and will likely become angry
themselves and unwilling to work with you. Again,
do not threaten negative feedback if things are not
worked out to your satisfaction. No one likes to be
threatened. Give your seller a chance to make you
happy.
Leave
appropriate feedback. Do not blame the seller for
something that was outside of his/her control. Avoid
misleading feedback. Positive feedback that states
something took a long time to get to you (when the
postmark clearly proves the item was shipped immediately)
is misleading, and therefore not really a positive.
It's not the seller's fault it took a long time to
get to you.
Do
not use feedback to warn customers about mistakes
that were your fault. For instance, do not leave a
neutral telling people to get insurance even on low
cost or supposedly unbreakable items. Yes, people
should buy insurance, but if they don't, that's not
the seller's fault and his feedback should not reflect
your personal regrets at your own short sightedness.
Never
harass a seller for feedback. The feedback system
is voluntary. No one "owes" you feedback.
Many sellers do not leave feedback until the transaction
is complete. This means you must contact the seller
to let them know you got the merchandise and are happy
with it. It's always best to email the Seller that
you have received the item thanking them for the Sale
and mention that you are leaving them Positive Feedback.
This way they get a double reminder to post your feedback
i.e. your email and your feedback. Also, many power
sellers are busy and leave feedback in batches. So
wait a week or 2 before getting concerned.
Do
not be afraid of retaliation feedback. Good eBayers
investigate feedback when they want to buy something.
They know when someone has left you a negative out
of revenge and they will not hold it against you.
Feedback is the primary means of protecting buyers
from fraudulent (or just bad) sellers. If you withhold
negative feedback out of fear, you've allowed that
seller to get away with it, not just to you, but to
the next guy that wasn't warned off by your feedback.
If
you have a question about the item, the seller, feedback,
shipping, terms or anything else, ask BEFORE you bid.
Finally,
keep ALL emails appertaining to the Bid until you
have received the item AND you get Feedback from your
Seller or in the case of dispute, until it is resolved.
This is the only evidence of your transaction with
this Seller so keep all data safe until you are happy
that the sale is fully completed to your satisfaction. |