If
everything on your end has been done, what do you
do if the seller doesn't sell? Unfortunately it seems
that as eBay grows so does the fraud. This is how
it usually goes, you find an item to bid on, the seller
has great feedback so you bid on the item, you win
the item, you pay for the item, but you never get
the item. No red flags to warn you, good feedback,
great seller communication. Just one problem, it's
a stolen account. Somebody hijacked a good account
and put listings up for bogus items.
This is what you need to do:
1)Contact eBay,
let them know right away so they can suspend the account
so others don't get burned.
2 ) File a Fraud
Alert,
The sooner you get the ball rolling on this one the
quicker you are to get some compensation. eBay's standard
purchase protection program provides partial reimbursement
for losses resulting from non-delivery or misrepresentation
of most items up to $200.
3 ) Contact your payment provider-
- If you paid with PayPal, your item may have protection
through PayPal
Buyer Protection
- Credit Card Service: most companies provide 100%
online protection.
Listed below are links to some popular credit card
protection policies:
American
Express: Ironclad Protection
Discover
100% Fraud Protection
MasterCard
Zero Liability
Visa's
Zero Liability
If that doesn't get your money back then
4 ) File a protection claim- Once the fraud alert
you have filed is processed, you can file a protection
claim.
You can file a Protection Claim by taking the following
steps:
a ) File a Fraud Alert after 30 and no later than
60 days after the listing has ended.
b ) If eligible, you will be provided with a link
to the Protection Claim Form after you file a Fraud
Alert.
c ) Print out the Form and answer all of the questions
before returning it to us.
d ) Gather all of the following information:
-The signed and completed Claim Form
-Proof of payment, i.e., photocopy of the front and
back of money order, receipts, cashiers check, personal
check, etc.
-Denial of reimbursement through the credit card company
(if applicable)
-Letter of Authenticity (if applicable) based on an
independent authenticator's physical inspection. The
Appraisal or Proof of Authenticity must be on company
letterhead of the authenticator and must include contact
information for the authenticator (name and telephone
number).
e ) Mail or fax all of the items listed above to the
eBay Claims Administrator following the instructions
provided on the claim form. The claim must be postmarked
no later than 90 days from the end of the listing
in order to be processed. Claims postmarked more than
90 after the end of the listing will automatically
be denied.
f ) An eBay Claims Administrator will contact you
within 45 days of our receipt of the completed Protection
Claim Form. The Claims Administrator will communicate
with your trading partner and you as necessary during
our investigation of the claim
The maximum reimbursement for any claim is $175.
example:
If the item price is $500, you are eligible to receive
$175;
If the item price is $100, you are eligible to receive
$75;
If the item price is $26, you are eligible to receive
$1.
Note: Make sure you
file your claim with your credit card company before
filing a claim with eBay (if applicable). Also, in
order to be eligible for reimbursement you must submit
a claim to eBay within 90 days of the end of the listing. |
