Leaving
Negative Feedback vs. Filing A Non-Shipping Seller
Report
By
oceangypsy
There
is a big difference between leaving Negative Feedback
for a Seller and Filing a Non-Shipping Seller Report.
These are two separate actions, with two distinct
purposes. Feedback is merely your comment to the eBay
Community at large about your experience dealing with
that particular Seller (or Buyer) and that particular
transaction. It only serves the purpose to document
both the good and the bad so that if a future buyer
or Seller is considering entering a transaction, they
have the ability to read the feedback and try to determine
if there are any patterns or trends (good or bad)
that seem to follow that user. If a prosepctive trading
partner reads the feedback, they can decide for themselves
how comfortable they feel enterng a transaction with
this eBayer. eBay does not take action based on negative
feedback alone until a users TOTAL feedback number
(positive + neutrals + negatives) equals (-4).
On
the Other Hand, if a Non-Shipping Seller Report is
filed with eBay, eBay will investigate the report.
Disciplinary action may result in the indefinite suspension
of a user's account, temporary suspension, or a formal
warning. eBay will consider the circumstances of an
alleged offense and the user's trading records before
taking action. As a general rule of thumb, once a
Seller has three Non-Shipping Seller Reports Filed
against them by three different buyers, that Seller
will be suspended.
File
appropriate negative feedback to warn other, future
auction partners, but also make sure to file that
Non-Shipping Seller Report in order to help stop a
truly bad Seller before too many more people get burned.
If the transaction is later satifactorily resolved,
you can always contact Safe Harbor and ask for your
Report to be removed from your Seller's record at
that time. Neg feedback, once left can not be changed
or removed except for very precise reasons - and resolving
your problem is not one of them. You want to make
sure that if you leave neg feedback that your transaction
is not salvagable in any further way and that all
attempts to come to a mutual agreeable solution have
been tried and failed. |
