eBay's Suggests how to Protect Yourself From Spoof Emails

Some community members have received deceptive emails claiming to come from eBay. Fraudsters who send these emails hope that recipients will reply or click on a link contained in the email and then provide personal information (i.e., eBay passwords, social security numbers and credit card numbers). We refer to these emails as “Spoof Emails.”

We encourage you to be cautious when responding to any email request for personal information. Remember, if you are ever asked to provide information to eBay, you can simply open a new browser, type www.ebay.com, sign-in, and use the Site Map to navigate the site.

You can also take a few simple steps to protect your account and prevent senders of spoof emails from doing harm:
1.Be sure you are on an eBay page – It is generally not a good idea to click on links in an email. However, if you do, be sure that you are signing into a genuine eBay web site by looking at the address/location area of your browser. At an eBay.com sign-in or log-in page, the URL (link) that appears in the address/location area of your browser will begin with "http://cgi.ebay.com/", "https://scgi.ebay.com/" or "http://signin.ebay.com/". Please pay close attention to all characters in the address, including the forward slash (/) that follows "ebay.com". Even if the address/location includes the word "ebay", it may not be a genuine eBay web site.

2. Report Fraudulent Email -- If you have any doubt whether an email is from eBay, use your email client’s “forward” feature to forward a copy of it to spoof@ebay.com immediately with full header information, if possible. If you have already replied to the fraudulent email, contact your bank and/or credit card companies immediately to prevent identity theft.

3. Check Your Account – eBay recommends checking your My eBay and Account Preferences periodically to ensure that no one has tampered with your account.

Your vigilance helps us ensure that eBay remains a safe and vibrant online marketplace. For more information on how to protect your eBay password and your account, please visit the eBay Security Center. You can access the Security Center by clicking on Help from the Navigation Bar at the top of every eBay page, then clicking on the "Security Center" link.